Frequently Asked Questions

How do I create a design?

We have hundreds of fantastic designs you can use to customize your wedding items. In most cases, you simply choose the product you want and select the design during the checkout process. We also accept submitted artwork. Just choose “Upload Artwork” during checkout or click on a product that states “Submit Your Own Artwork.” An “Additional Instructions” box allows you to describe your design idea or give specific directions.

You can also email your artwork to us.
Read our Artwork Requirements if you have questions about submitting your design.

The graphic designer assigned to your order will send you a FREE artwork proof via email to review. You can reply with your approval or request changes.

What are the requirements for submitting my artwork?

We prefer you send vector files including AI, EPS, PDF and SVG. Fonts should be converted to Outlines or Curves in Adobe Illustrator.

Acceptable raster files include PSD, PNG and JPG. We accept embedded images and fonts, and require 150-300 dots per inch at final output size.

File size maximum is 30 MB. For larger files, send via cloud storage providers We Transfer, HighTail or another large file transfer service.

What are my font options?

The artwork templates we offer are pre-designed using fonts that fit the theme. We have a large selection of fonts at TotallyWeddingKoozies.com that can be adapted for each template. You can provide us with a sample of a font you like and we will find something similar. If you need a specific font that we don’t have, you can create your design in that font in Outlines.

Can I customize the wedding party products?

You can customize nearly all of our wedding products to give as gifts to your wedding party.

However, our wedding party can coolers, plastic cups, sunglasses, and bride and groom can coolers have pre-printed designs on both sides and cannot be customized.

How can I get a preview of the design I wish to use on my products?

If you chose a pre-designed template for your products and did not provide additional instructions in the “Submit Your Own Artwork” box, you will be able to view your artwork proof in the shopping cart when ordering. If you want a proof emailed to you, place your request in the “Submit Your Own Artwork” box when customizing your order. After completing the checkout process, you will be assigned to a graphic designer who will email you a FREE artwork proof to review. Your order will not proceed to production until you approve your proof and make payment.

Can I recreate a design from another website when ordering wedding items on TotallyWeddingKoozies.com?

Due to copyright issues, we cannot copy an exact design from another website. You can submit a similar image and we will use it as inspiration to create a design you love! Please read our Trademarks Submitted To Us policy in our Terms and Conditions for more information.

Can you print a photograph on a product?

Yes, we can print a photograph on most products that offer a full-color print option if there is adequate imprint space.

Are the colors I see on your website a true representation of what my wedding items will look like?

Each computer monitor or device screen is calibrated differently and may not represent the actual color of the wedding products you wish to order. We highly recommend that you request a sample before placing your order, especially if you are trying to match a specific color.

What if I have special instructions for my order?

We offer several different ways for you to submit special instructions. First, during the ordering process within the Customize Side 1 (or Customize Side 2) step, there is a box labeled “Additional Instructions.” Please put any instructions you have in this box. You may also reach out to your account representative who can assist you with any special requests or instructions.

Will someone proofread my order?

The staff at TotallyWeddingKoozies.com cares about your order. We want to make sure it prints perfectly and you are 100 percent satisfied. Our experts review each order to make sure everything prints well. We reach out to customers if we notice discrepancies, printing problems or possible issues with text (dates, spelling, etc.).

How do I finalize my order?

If you have placed an online order and are given the option at checkout to “Approve Design,” your order is considered finalized when you:

1. Approve the artwork
2. Enter credit card information at checkout
3. Click “Place Order”

If you choose the Pay Now option at checkout, but were not given the option to approve your design during checkout, your account representative will email you a proof and sales order to review. Your order will not be considered finalized and sent to production until you approve your proof and your payment is processed.

If you choose the "Pay Later" option at checkout, your account representative will send you a payment link so your order can be finalized and sent to production without delay.

What are Estimated Delivery Dates and Guaranteed Delivery Dates?

Guaranteed Delivery Dates
Your Guaranteed Delivery Date is the date you will receive your order when choosing rush production and/or rush delivery times. This date could change in lieu of holidays or if adjustments are made to the order or artwork after the initial proof, depending on when the order is finalized. Fees for our rush service will be refunded if your order does not arrive by the guaranteed date.

Estimated Delivery Dates
This is the approximate arrival date of your order when using Standard Production and/or Standard Delivery methods. This date could change depending on current production capacity, adjustments to artwork after the initial proof, and when your order is approved and paid. If you need a guaranteed arrival date, we recommend you select rush production and/or rush delivery times.

Can I get drop shipping for my wedding items?

We currently accept requests for drop shipping (delivering to a location that is not the client’s or customer’s address) on multiple products to multiple locations. Drop shipping may incur additional costs. Please send an Excel spreadsheet or Word document with the full ship-to addresses and specifications if you want your wedding items delivered to more than one location.

Can I get blind shipping for the wedding items I plan to order?

If you want your wedding items to be delivered via blind shipping you must specify this when you order and/or discuss it with your account representative. We cannot fully guarantee blind shipping due to delivery regulations.

Do you deliver wedding favors and party supplies to Canada?

We currently cannot deliver our wedding products to Canada but hope to do so in the future.

Can I pick up my package at your office location?

Sure! Please click on the “Add A Special Request” button on the shopping cart page — after placing a check mark in the box to approve your design — to indicate you would like to pick up your order. You can also make a note in the “Additional Instructions” box during the ordering process. Alternatively, you can contact your account representative to make your request.

What if I need to make a change to my order?

We suggest you contact your account representative for any changes needed for your order. Multiple changes can be made during the proofing stage. However, after your order is in production it may be difficult to accommodate requests.

How can I cancel an order?

Once an order has been submitted to production, TotallyWeddingKoozies.com cannot guarantee that you will have the option to make changes or the ability to cancel your order. Applicable fees may apply, and we will advise you in writing of any and all costs incurred prior to making changes or cancellations.

To request changes or to cancel your order, please fill out our Place A Ticket form.

Can I return a personalized product?

TotallyWeddingKoozies.com is dedicated to providing high-quality, customized products for your wedding or special event. Although we strive for perfection, we understand that mistakes happen! If we make a mistake, we will review the issue and do our very best to remedy the situation. However, due to the customized nature of our products, TotallyWeddingKoozies.com cannot accept returns for printed items that pass our production quality standards. Please read our Cancellation or Changes to Existing Orders policy for more details.

If you have problems with your order, please fill out a "Place A Ticket" form. The completed form will be reviewed by our Warranty or Order Change Departments. An agent will contact you within two business days, during department hours, Monday-Friday.

If you need assistance filling out the Ticket, please contact our Customer Service Department at 1-866-551-0511 or email: [email protected] and our staff will be glad to assist you.

Can I return blank/non-personalized products?

In most instances you can return blank items, however, you may be subject to a reasonable restocking fee.

How do I stop receiving emails from TotallyWeddingKoozies.com?

At the bottom of all emails, there is an Unsubscribe link to select if you would like to be taken off our mailing list. You can also reach out to our customer service department to be removed.

What is your privacy policy?

TotallyWeddingKoozies.com is committed to protecting the online privacy of all of our users. Our Privacy Policy details the types of information that is gathered, how we use it, who it is disclosed to, and the choices you have to safeguard this information.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to call 1-866-551-0511 or email us at [email protected].

What are your terms and conditions?

Our Terms and Conditions provides you with extensive information on general matters, privacy and other policies, and details on the security of our websites.

How do I contact Customer Service?

Still have questions? We would love to hear from you!
Call 1-866-551-0511, email [email protected], or use our online chat when available.

Please visit the Contact Us page for more options and to view the hours a representative will be available per these three outlets.